Yes. After-sales support is part of the service rather than an extra, and it continues well beyond the shipment date.

What we provide:

• A named account manager who stays with your order, so you are not redirected to a new contact each time.
• Quality issue handling: evidence-based assessment within 48 hours and a remedy such as replacement, rework, refund or compensation where justified.
• 30-day free rework and replacement for non-artificial defects.
• Technical support: advice on care, repair, re-proofing and fabric performance for your own customer service team.
• Documentation support: replacement test reports, compliance documents or certificates for customs and retail onboarding.
• Repeat order continuity: approved samples, colour standards and specifications kept on file so reorders match the original.

We also welcome feedback on design and packaging, because it usually shapes the next order. If an issue does arise, reporting it early with photos and quantities lets us resolve it fastest. Contact your account manager directly, or use the enquiry form on this site.

Two practical details also matter for buyers. Because specifications, approved samples and colour standards stay on file, a reorder placed a year later still arrives matched to the original. And if your own customer reports a problem, we can usually supply replacement test reports or technical explanations that help you answer them credibly rather than defensively.